To our valued customers:

Over the past few weeks, we have received an influx of inquiries from you, our cherished customers, as to the possibility of fulfilling orders. You have shared with us countless requests from your clients for professional products for at-home use.

After careful consideration, CanRad will be initiating a pilot project whereby we will be processing and shipping online orders. At this time we will also offer curb side pickup from our Norfinch location only.

We will be following very strict sanitation and safety protocols during this time. Our picking and packing process will be managed by team members who have been adhering to sanitization guidelines and strict social distancing.

 

The following are the parameters:

All orders must be submitted through our online portal at www.canrad.com

 Click on Register https://www.canrad.com/account/register

Follow the prompts.

Tax id number is their existing CanRad account number which can be found on our invoices or they can use 1234 if they do not have a CanRad account.

Only registered users can place orders, if you are not registered follow the prompts.  Your registration will be confirmed within 48 hours.

Method of payment for these online orders  will be Visa/Mastercard only.  Credit cards must be provided and will be charged upon confirmation of shipment.  Credit cards will be Preauthorized for the full amount of the order, and only charged the invoice total.

There are two options for delivery.

One is standard UPS delivery ($10.99) alternatively store

pickup from head office (125 Norfinch Drive) will be accomodated.

(PLEASE PLACE A NOTE STATING CURBSIDE PICKUP REQUESTED)

Prices as stated on our site (no discounts) Please note there have been no price increases.

No returns or exchanges, all online orders during this pilot are non returnable.

Please allow 3-5 days for your order to be processed 

We look forward to serving you, our cherished customers.

Thank you for your partnership and understanding.

Our prayers are with you and your families during these difficult times.

 

Yours truly,

 

Kenny Wise

President and CEO

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